Questions and answers
Before you send some Christmas.
BottleSend is new, so here is what people ask first.
Is it a real bottle?
No, it's digital: a letter or an invitation in a bottle that sails across the screen and opens at the time you choose. Nothing is posted. If they like, they can print the letter or the invitation at home.
Do they need an app or an account?
No. They get a link and open it in their browser, on a phone or a computer. Guests reply to an invitation without signing up. You make an account when you pay or save a draft, so you can come back to it.
Can it open on Christmas morning?
Yes. You choose the exact time it opens, for example 25 December at 8 in the morning, midnight on Christmas Eve, or straight away. Until then they see the bottle at sea and a countdown, and can add the opening time to their calendar.
What does it cost?
Your first Christmas bottle is free, then $1.99 each. A party invitation is $15 with one shared link for all your guests, or $24 with personal links for each household, for any number of guests. You pay once: no subscription.
How do they get it?
You get a private link to send by WhatsApp, Messenger, Viber or text. Or give us their email address and we send it. For a party, we can email a personal link to each household with an email address on your list.
Can I change it after sending?
A bottle can't be changed once it's sealed, but you can cancel it before it opens (a cancelled bottle isn't refunded). A party invitation can be changed at any time before the party: the date, the place, the details, and you can post an update for every guest.
Is my message private?
Yes. Your message is encrypted and stays locked until the opening time; nobody can open it early, not even you. Guests' food notes and messages are seen only by you.
What if something goes wrong?
If it doesn't work as promised, we fix it or refund you. If you paid and haven't sealed the bottle or sent the invitation yet, write to us within 14 days for a full refund. Refunds has the details.
Another question? Write to us